Return & Refund Policy

At Nightly Rest Labs, your satisfaction is our top priority. We stand behind the quality of our products and want you to feel confident in your purchase.

Satisfaction Guarantee & Eligibility for Refund

We offer a 30-day satisfaction guarantee.

If for any reason you are not completely satisfied with your purchase, you may request a refund within 30 days of the purchase date. Products do not need to be returned to receive a refund.

For international customers (outside the United States), refund requests must be made within 30 days of delivery.

Refund Eligibility Requirements

• Refunds are available only for your first purchase of a specific product.

• Each customer is eligible for one refund per product.

• Additional purchases of the same product are final and non-refundable.

• If you’ve purchased the same product more than once, only the first purchase qualifies for a refund.

This policy ensures a fair and consistent process for all customers. We appreciate your understanding and cooperation.

Purchasing Multiple Units

We encourage customers to try our products before making a large purchase.

Purchasing three (3) or more units of a product may disqualify you from a refund. In some cases, we may request the return of unopened products at your expense before issuing a refund.

Our refund policy is designed to allow you to try our products and make an informed decision about their suitability. Purchasing multiple units indicates a higher level of commitment and assumes satisfaction with prior use.

Non-Refundable Shipping Costs

Shipping costs are non-refundable. Refunds apply only to the purchase price of the product(s) and do not include any shipping charges from the original order.

If you have any questions about this policy or need help with a refund request, please contact our customer support team at help@nightlyrestlabs.com.

Undeliverable Shipments

If your order is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or other carrier-related reasons, we offer two options:

1. Reshipment:

   We can reship the package to a corrected or alternative address provided by you. Please contact us at help@nightlyrestlabs.com to arrange reshipment.

2. Refund:

   If you prefer not to have the order reshipped, we can issue a refund for the product cost minus the original shipping charges.

Refunds are processed to the original payment method within approximately 3 business days of approval. Processing time may vary depending on your payment provider.

Refused Shipments

If you refuse delivery of your shipment, the shipping charges are non-refundable, and they will be deducted from any eligible refund.

International Undeliverable or Refused Shipments

For international customers, the following additional terms apply:

• We will refund the product cost only.

• Any additional fees, including carrier return fees or customs-related charges, will be deducted from the refund.

• If the shipment is destroyed by the carrier due to refusal or customs issues, no refund will be issued.

To avoid these situations, please ensure your shipping information is accurate and complete at checkout, and confirm awareness of any customs or import fees before placing your order.

Cancellation Policy

We understand that you may need to cancel an order. Our fulfillment process begins quickly, so please review the following:

• Once an order has entered processing or shipped, it cannot be canceled.

• If your order has not yet reached our warehouse, we will issue a full refund, including shipping charges.

To check your order status or request cancellation, contact our customer support team at help@nightlyrestlabs.com with your order details.

Aurora, CO 80011, USA

+1 (855) 368-1061